BK Transformations respects your privacy and cares about the confidentiality of the the information you provide or we may gather about you. This privacy policy explains the details of our privacy policy and how it applies to you.

What Information Is Collected?

We are totally committed to protecting the privacy of our site visitors and customers, We fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

The information collected depends on the circumstances. For example, if you are signing up for a membership we may ask for your personal details including name and date of birth, home address, postal address, email address, emergency contact details and mobile phone numbers. We may also ask for and collect your drivers license, student ID or passport number where this is used to identify you.

YOUR CONSENT

We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

COMMUNICATION & MARKETING

If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via email. All of our customers have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties on checkout.

COOKIES

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit our site, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

GOOGLE REMARKETING

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our site. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

THIRD PARTY SITES

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

CHECKING YOUR DETAILS

If you wish to verify the details you have submitted to us you may do so by contacting us via the e-mail address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.

How We Use Your Personal Information

We collect your personal information for the following reasons (including but not limited to):

(1) Processing membership applications whether they be for paid memberships or trial memberships.
(2) Managing and administering the memberships in terms of their financial status.
(3) The actual software that controls the access control system permitting you to access the gym depending on your membership status.
(4) To conduct marketing activities and general market research such as sending SMS, Email or Letters to the contact details provided (not including the emergency contact).
(5) To respond to online enquiries, email enquiries, telephone enquiries or face-to-face enquiries in person inside the gym or at other external locations such as during promotional events.
(6) For the general operation of the BK Transformations facility.

Please note: We do NOT share your information with any third parties for their marketing purposes and never will in the future. Any personal information you provide to us is only used internally and is only accessible to BK Transformations management and staff and limited third parties such as the provider of our membership information system in the course of their administration of such systems.

Disclosure of Information to Third Parties

The extent to which information is disclosed to third parties depends on the type of membership you are applying for. In the case of weekly billed memberships through Debitsuccess you are entering in a contract with Debitsuccess and therefore they have their own separate privacy policy which you should acquaint yourself with. For one time payments or term memberships where you are paying BK Transformations directly, your personal details are not shared with Debitsuccess.

However, all memberships are entered into our membership management software system which is accessible to BK Transformations employees and management only, but may also be accessed for administration, maintenance and support purposes by the provider of this software. This company does need from time to time, to access our membership database and may in the course of providing support for the software be exposed to your personal information. This is limited to the support staff of this company Clubware New Zealand, which is a wholly owned division of Debitsuccess.

Sending of Marketing Communications

As mentioned in our privacy policy, we may send existing or past expired members marketing communications to the contact details you have provided either during the term of your membership or after it has expired to advise that the membership needs renewing. We may also send marketing communications to your contact details provided such as email, mobile phone (sms) or letters to your home or work address after your membership has expired with offers or communications.

At all times however, should you not wish to be contacted any further by any specific contact method you may advise us in email to service@burnfitness.co.nzand we will cease any further contact by this method. You may also opt out of any contact whatsoever in the case of a member who does not have a current membership.

Opting out of Email Communications

In the case of email communications, we will generally endeavor to provide an easy opt out method by way of a link that can be clicked on inside the email we have sent to you allowing you to easily opt out of future communications. You may also contact use directly to opt out of email or other methods of communication according to your preferences.

Providing Information to Law Enforcement Agencies

We may at the legal request of New Zealand or International law enforcement agencies be obliged to disclose your personal information at their specific request for immigration, customs or law enforcement reasons. We may also be required to provide your personal information to local enforcement agencies where this is necessary for the safety and well being of members or staff in special circumstances or investigations where it is suspected or known that someone has acted in an illegal or suspicious manner and this would have to be sanctioned and approved by the General Manager. For example, we might provide a members personal information to the New Zealand Police where it is suspected that member has been involved in illegal activity.

Access to your Personal Information

We absolutely will on your request provide access to the information we have about you, unless there are exceptions applying under the National Privacy Principles including for the purpose of correction and updating that information.

We may have to notify you of the costs involved for recovering this information and propose a quotation for this which you may accept or decline.

We will process this request for your personal in a reasonable time frame in accordance with the law.

Any refusal to provide this information will be accompanied with the specific reason and specifically under which National Privacy Principles this request would contravene.

Failure to Provide Accurate Personal Information

It is very important that the personal information you provide to use is up to date and accurate so that we can communicate with you about the various products and services that we are offering and to inform you of important updates and news regarding the facility which may include important safety information or notices of disruption to service due to maintenance or other activities.

If the personal information we hold about you is found to be inaccurate, incomplete or out of date please contact us so that we can update this information.

Information Security

As part of our commitment to your privacy we will do the following to protect your personal information:

(1) We will employ and deploy appropriate technical, administrative and physical procedures to protect your personal information from unauthorized disclosure, access, loss, misuse or alteration.
(2) We will limit access to your personal information only to the management of BK Transformations and any staff or contractors that are trained and expected to be involved with the on boarding (signing up) of new members or the administration and customer service of those members. We will not for example, provide access to your personal information to staff that do not require it such as cleaning staff or third party contractors who are not expected to provide customer service.
(3) Keeping your personal information only for as long as the law required.
(4) Subject to applicable New Zealand laws, take reasonable steps to destroy and otherwise de-identify your personal information should it be considered not required for the original purpose it was collected.
(5) Protect your personal information by taking reasonable steps in regards to compliance with industry best compliance standards which may
change and evolve over time.

Concerns About Your Privacy

Should you wish to get access to your personal information or you have a complaint about a suspected breach of your privacy or any other questions related to your privacy we would ask that you use the contact details below of the BK Transformations management.

Changes To This Privacy Policy

This policy may be amended as the law changes or business requirements change. Any changes will be automatically updated on our website so we recommend you visit our website periodically to make sure you are aware of our latest privacy policy.

OUR CONTACT DETAILS

help@bkt.co.nz

BK Transformations
122 Anzac Street.
Takapuna, Auckland 0622